Delete your data

You can have your Blaffie account, every child profile under it, and all of the learning history attached to them permanently deleted. You do not need a reason, and there is no retention period we will try to talk you into.

How to ask

Email info@noldor.co.za from the email address on the account, with the subject "Delete my Blaffie data".

Sending it from the account's own address is how we confirm the request is really yours. If you cannot, tell us and we will find another way to verify you — we will not delete a family's learning history on an unverified request.

If you only want one child removed rather than the whole account, say which one.

What gets deleted

• Your parent account, name and email address.
• Your parent PIN hash.
• Every child profile: username, display name, birth month and collar colour.
• All learning history: answers, response times, skills mastered, placement results.
• All rewards: paws, streaks, active days, daily-challenge results and achievements.

What we keep, and why

• The record that consent was given. We keep the date and the wording you agreed to, detached from your child's learning data. POPIA requires us to be able to show that we had a lawful basis for processing, and deleting that proof would defeat it.
• Ordinary server logs for a short period, as part of keeping the service secure. These are not tied to your child's learning history.

How long it takes

We acknowledge your request within 7 days and complete the deletion within 30 days, including from our backups as they age out. We will email you to confirm when it is done.

Before you go

Deletion is permanent and cannot be undone. If you only want to stop for a while, you can simply leave the app installed and unused — we do not send nagging emails, and nothing expires.

Questions first? info@noldor.co.za. More detail on what we hold is in the privacy policy.